In today’s rapidly evolving business world, providing excellent customer support is crucial to the success of any business. The ability to provide fast, reliable, and effective customer service not only builds customer loyalty but also helps to attract new customers. That is why more and more companies are turning to CRM helpdesk software to streamline their customer support.
A CRM helpdesk software is a customer relationship management tool designed to manage customer interactions, support tickets, and service requests through various communication channels such as email, social media, live chat, and phone. It helps to track customer issues, prioritize tasks, and ensure timely responses to customer queries. With the aid of a CRM helpdesk software, businesses can enhance customer satisfaction, reduce response time, and increase productivity.
Choosing the best CRM helpdesk software can be a daunting task, as there are a plethora of options available in the market. However, by considering the key features, pricing, integrations, and customer reviews, businesses can make the right choice. In this article, we will discuss the best CRM helpdesk software available in 2021 and their unique features to help you streamline your customer support.
1. HubSpot Service Hub
HubSpot Service Hub is a popular CRM helpdesk software designed to simplify customer service operations. It offers a complete suite of tools, including a shared inbox, live chat, chatbots, and a knowledge base. The software also integrates with other HubSpot products, like marketing and sales tools, to provide a comprehensive CRM solution.
One of the standout features of HubSpot Service Hub is its easy-to-use ticketing system. The ticketing system enables customer support agents to manage all customer inquiries in a single platform. Additionally, the software offers automation options that help to manage common queries and streamline response time. HubSpot Service Hub is suitable for businesses of all sizes, and pricing starts at $50 per month.
2. Freshdesk
Freshdesk is cloud-based helpdesk software that offers a range of features to streamline customer support. Its features include ticket management, team collaboration tools, and field service management. The software also integrates with other tools like social media, chat, and phone to provide a seamless customer experience.
One of the unique features of Freshdesk is its gamification system. The system encourages teams to perform better by giving them rewards for providing excellent customer service. The software is also easy to use and provides great flexibility in terms of customizing automation workflows. Freshdesk pricing starts at $19 per month.
3. Zendesk
Zendesk is a cloud-based helpdesk software that offers a range of features to optimize customer support. Its features include ticket management, team collaboration tools, and customer engagement tools like live chat and social media integration. The software also offers extensive analytics and reporting features to track team performance.
One of Zendesk’s standout features is its AI-powered chatbot. The chatbot helps to manage common customer queries and frees up time for customer support agents to manage more complex issues. The software is highly customizable and integrates with a wide range of other tools, including Salesforce and Shopify. Zendesk pricing starts at $5 per month.
4. Zoho Desk
Zoho Desk is a cloud-based helpdesk software designed to streamline customer service operations. Its features include ticket management, team collaboration tools, and extensive reporting features. The software also offers automation options to manage common queries and prioritize tickets.
One of the standout features of Zoho Desk is its AI-powered assistant. The assistant helps customer support agents to find the right solutions by giving them relevant information and insights. Additionally, the software offers a range of integrations that help to unify customer support operations. Zoho Desk pricing starts at $12 per month.
5. Salesforce Service Cloud
Salesforce Service Cloud is a highly customizable CRM helpdesk software designed to provide personalized customer service. Its features include ticket management, team collaboration tools, and knowledge management tools. The software also integrates with other Salesforce products, like marketing and sales tools, to provide a comprehensive CRM solution.
One of the standout features of Salesforce Service Cloud is its customer community portal. The portal empowers customers to find answers to their own queries and helps customer support agents to manage complex issues. Additionally, the software offers extensive customization options and advanced reporting features. Salesforce Service Cloud pricing starts at $75 per month.
Conclusion
In conclusion, a CRM helpdesk software is essential for businesses that want to streamline their customer support operations. By considering the features, integrations, and pricing options, businesses can choose the best CRM helpdesk software that suits their needs.
HubSpot Service Hub, Freshdesk, Zendesk, Zoho Desk, and Salesforce Service Cloud are some of the best CRM helpdesk software available in 2021. Each software has unique features that can help businesses to optimize customer support operations, enhance customer satisfaction, and increase productivity. By choosing the right CRM helpdesk software, businesses can take customer service to the next level.
FAQ
1) What is a CRM helpdesk software?
A CRM helpdesk software is a customer relationship management tool that enables businesses to manage customer interactions, support tickets, and service requests through various communication channels. It helps to track customer issues, prioritize tasks, and ensure timely responses to customer queries.
2) What are the benefits of using a CRM helpdesk software?
The benefits of using a CRM helpdesk software include enhanced customer satisfaction, reduced response time, increased productivity, and improved customer loyalty. Additionally, it helps to manage customer data effectively and provides actionable insights to improve customer support operations.
3) How to choose the best CRM helpdesk software?
To choose the best CRM helpdesk software, businesses should consider the key features, pricing, integrations, and customer reviews. Additionally, they should ensure that the software is scalable, customizable, and provides excellent customer support.
4) What are the top CRM helpdesk software available in 2021?
The top CRM helpdesk software available in 2021 include HubSpot Service Hub, Freshdesk, Zendesk, Zoho Desk, and Salesforce Service Cloud. Each software has unique features that can help businesses to optimize customer support operations and enhance customer satisfaction.
